FAQs
Welcome to the The Handle Haven help center your go-to resource for everything about our products, ordering, shipping, returns, payments, and more. Our customer support team is available 24/7 via email, live chat, or phone. Browse the FAQ's below, or contact us for personalized assistance.
General Questions
What does The Handle Haven offer?
The Handle Haven offers a curated collection of premium handbags, including totes, crossbodies, shoulder bags, luxury styles, and more designed to blend style, functionality, and everyday practicality.
2. How do I choose the right handbag?
Here are some quick tips:
- Everyday Use: Choose a spacious tote or work bag to carry essentials like laptops, chargers, and notebooks.
- On-the-Go: Opt for a crossbody for hands-free convenience during errands or travel.
- Special Occasions: A luxury or statement bag adds elegance to your event or evening look.
Each product page includes descriptions, dimensions, images, and materials. Need help? Email us at support@thehandlehaven.com or use our live chat.
3. What materials do you use?
We use high-quality, cruelty-free, and sustainable materials:
- Faux Leather: Durable and stylish.
- Vegan Leather: Animal-friendly and low-maintenance.
- Premium Fabric: Lightweight and elegant.
Material info is listed on each product page.
4. How should I care for my handbag?
- Faux/Vegan Leather: Wipe with a damp cloth. Avoid harsh chemicals.
- Fabric: Spot clean with mild detergent; air dry.
- Genuine Leather (if applicable): Keep away from moisture; use a dry cloth and leather conditioner.
Check the product care section for detailed instructions.
Ordering & Payments
5. How do I place an order?
- Browse the collection and choose your item.
- Add to cart and proceed to checkout.
- Enter your shipping and payment information.
- Submit your order. You’ll receive a confirmation email.
6. What payment methods are accepted?
We accept secure payments via:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- PayPal
- Shop Pay
- Union Pay
- Visa
All transactions are processed securely via Shopify Payments.
7. Can I cancel or change my order?
- Before Shipping: Email us at support@thehandlehaven.com as soon as possible with your order number. We’ll cancel or modify your order if it hasn’t been processed yet.
- After Shipping: We cannot cancel or modify orders once shipped. You may return the item in accordance with our Return Policy.
Shipping & Tracking
We currently ship within the United States only.
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Order Processing & Shipping Times
• Processing Time: 1–2 business days
• Delivery Timeframe: 9–10 business days (Monday–Friday)
• Order Cut-Off: 4:00 PM (GMT-05:00)
• Total Estimated Delivery: 10–12 business days - Carriers: USPS, UPS, DHL, FedEx, OSM
Please refer to our Shipping Policy for full details.
Where is your store located?
Our store is based in 60 Warwick Rd Rainham Warwick RM13 9XU, United Kingdom.
What is The Handle Haven Return Policy?
For full details on our bag return policy, please visit the “Return & Refund Policy” section on our website.
Will I get a confirmation email when my order is placed?
Yes—once your order is completed, you will automatically receive an email confirming we’ve received it.
How do I request a return?
To start a return, email us at support@thehandlehaven.com for guidance and next steps.
Are there any product exclusions or restrictions?
All bag sales are final. Please review the product title for any notes or disclaimers indicating if the item is on sale.
Contact Us
For assistance, reach out to our customer support team.